Predictability vs Unpredictability


Read Time: 2 Minutes


Predictability vs Unpredictability

Human nature loves both.

Yet hates both.

Two polar opposites (when used properly) create magical experiences for the consumer.

  • Suprise vs expectation
  • Reliable vs over-delivery
  • New vs tried & true

​There's a lot of mixed signals in the marketing community about this topic.

Whether you should create dynamic (viral) content or focus on educational proven content.

Whether you should stick to a hard publishing schedule or publish sporadically (as often as you can).

Whether you should create a flat rate discount that's easy to implement or come up with something new.

Both have merit. The real answer is somewhere in-between.

This Newsletter

Marketing 123's is a great example of a blend of both.

By nature; this content is unpredictable.

Every week the topic changes. A new concept. A new angle.

It keeps readers wondering what is next and introduces new ways to be valuable.

Yet...

It's incredibly predictable.

It's always published mid-day on Saturday.

It's always less than a 5-minute read.

It's always about marketing.

These predictable aspects make it easy to articulate to others.

Hence the tagline: "Get actionable marketing advice in 5 minutes or less, in your inbox every Saturday"

The Wrong Way

You have to be smart about how you use predictability & unpredictability in your marketing.

If you use too much predictability, you become boring.

But if you're too unpredictable, you become overwhelming.

Blending consistency with a splash of new & exciting is the only way to engage and retain an audience long-term.

Next time you're working on a campaign, ask yourself:

"Is this making us more or less predictable?"

And more importantly:

"Does this skew us too far in either direction?"

If so, adapt!

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Your audience will thank you later.

Thanks for reading this week's issue of Marketing 123's, I hope you've found it valuable.

If you did, I'd love to hear your feedback here: Leave a Testimonial

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